RVW Ltd provides fully transferable 20 year warranty against leakages and drafts caused by the company’s faulty workmanship. In such occurrence, all necessary labour and materials will be provided to purchaser (s) free of charge.
RVW Ltd will service the claim as long as the purchaser notifies RVW Ltd of the issue within 30 days of the discovery and the issue is directly related to the windows installation. Water leakages due to latent home defects and other house exterior defects will not be covered by RVW ltd.
Scratches less than 75 mm in length and pinholes less than 3mm in diameter that are not visible at a distance of 3 meters against a uniform light source, are not considered a defect. Some surface condensation may appear on the glass as a result of colder weather and higher inside humidity, as per Natural Resource Canada, and is not considered a defect.
Warranties will not be issued to the purchaser(s) until The Company receives full payment for the contract.
25 years limited on the frames, 25 years limited on the glass, 25 years limited on the hardware.
Our windows are covered with 25 years warranty against any defect occurring as a direct result of the manufacturing process. The warranty includes frames, glass, operators, handles, and locks. This warranty does not cover any damage to the windows caused by the settlement of the building, failure of the structure (including foundation or walls), fire, wind, lightning and other Acts of God, intentional acts or unreasonable use, accidental damage, or negligence, improper care, normal weathering or exposure to harmful chemicals or vapors, may overtime cause minor discoloration.
10 years limited on PVC components, 20 years limited on the insulating glass, 2 years limited on hardware components 5 years limited on internal blinds.
Our sliding patio doors are covered with a limited non-transferable warranty to the original owner Non-prorated door components, door kits or complete door units against peeling, flaking, chipping, splitting, blistering or corrosion are warranted for a period of 10 years.
The insulated glass units will not suffer formation of condensation on the inner surfaces, caused by seal failure, for a period of 20 years from the date of purchase.
The hardware (rollers and sash locks) will remain in good operational condition for a period of two years from the date of purchase.
All internal mini blinds components will remain in good operational condition and free of any manufacturing defects for a period of 5 years from the date of purchase and that the insulated glass unit will be warranted for a period of 5 years against seal failure from the date of purchase. Both warranties are independent of each other.
Slab warpage exceeding 8mm (5/16”) along the plane of the door is warranted per the applicable warranty period set forth below, provided – the slab is installed with standard lock and hinge preparation, – insulated glass units within the slab do not exceed 21” x 65”, – the slab is installed with multi-point hardware when the slab height is greater than 84”, – the slab width is not less than 28” or greater than 42” and – the slab is finished per the finishing/sealing instructions/timelines outlined herein.
Steel and fiberglass slabs – ten (10) years from date of delivery. Metal clad wood slabs – five (5) years from date of delivery. Action on any warpage claim may be deferred for a period of twelve (12) months from the date of delivery to permit the slab to condition to local environmental factors.
Decorative Door Lites Door IGU’s, door lite frames, plastic components, operating mechanisms and internal mini-blinds are warranted for ten (10) years from the date of delivery.
Hardware and Components Failure or breakage of locking mechanisms, rollers, balance systems, hinges, cranks and handles under normal usage and proper care are warranted for ten (10) years from the date of delivery.